Service


    
MINE CUSTOMER GUARANTEES  (mine 保证)

( Providing you the most comprehensive after-sales in the optical industry )

 



LENSES
We provide one-time complimentary change of lens degree if you experience discomfort in your vision within a year from the date purchase.

[镜片自购买日起,度数保固一年]
自购买起一年内,如果发现不合适,我们提供免费1次的度数更换服务



FRAME
1 year warranty given on frame!

We provide complimentary repair or exchange of your frames if there's any manufacturing defects within a year from the date purchase
  • We will offer you a replacement item of the same value if we are unable to repair your current frame and it is no longer in stock.

  • The following situation are not covered under frame warranty:
    Damage due to deliberate misuse, negligence or lack of care, we offer only one-time complimentary 50% discount warranty service.

  • Warranty card must be presented to MINE EYEWEAR
[镜框自购买起,品质保固一年]
自购买日起1年内,在正常使用下如发生镜框损坏情形,我们将提供维修或免费更换其他镜框服务。
  • 若镜框无法维修或该商品已经没有再出售,将以等值商品进行更换

  • (品质保固范围外)
    故意,过失等人为损坏,商品遗失,可以以半价再次购买该商品,只限一次

  • 请携带保证卡至Mine Eyewear 门市



 FREE LIFETIME FITTING, CLEANING AND MAINTENANCE SERVICES FOR YOUR MINE EYEWEAR GLASSES
We provide lifetime service on replacement parts(nose pad, screws & etc), frame fitting and cleaning maintenance sevices for your MINE glasses.

Simply bring your MINE EYEWEAR glasses to our retail that near you.

免费提供眼镜清洁,调整等服务]
任何在Mine Eyewear 购买的眼镜都能长期享有免费更换零件(鼻垫,螺丝),清洗眼镜,调整镜框等服务

 

50%  DISCOUNT FOR YOUR REPLACEMENT PAIR
Commodity damage caused by human factors, we will offer you 50% discount for your replacement pair within 12 months from the date purchase.

  • The damaged frame must be returned to MINE EYEWEAR.

  • There is only one-time complimentary 50% discount warranty service.

  • 50% discount warranty service will be calculated according the final pricing of the commodity.

  • Shades with no power are not covered under frame warranty.

  • You may utilize the 50% discount on other items of the same value if your current frame is no longer in stock.


[人为因素造成的商品损坏可以半价优惠再次购买相同产品]
因为人为因素造成的商品损坏,如镜片破了还是镜框压断了,自购买日起12个月内可以以半价再度购买相同的商品

  • 请务必携带损坏的商品至Mine Eyewear 门市

  • 半价优惠服务只限一次

  • 半价优惠服务将以商品的最终定价做计算

  • 无度数墨镜不在保固范围之内

  • 若无相同损坏商品之库存,我们将提供相同价格商品作为半价优惠服务



In order to save your time, you'll receive your glasses within 20 minutes after payment

[20分钟即可取件]
为了节省顾客宝贵的时间,在结账至取件只需要20分钟



For any other frequently asked questions, do refer to our FAQ page

[商品保固.常见问题]
对于商品保固等常见问题,请参考此页的相关问题与解答


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